News & Events

 

TruePoint 2018 User Group – Reno, Nevada

TruePoint Solutions is delighted to invite you to our 2018 User Group in Reno, Nevada! There have been many exciting changes and new features added to the product over the last 2 years and we are looking forward to sharing these with you. New customers have joined the TruePoint family and helped shape some of the new features that we will be sharing with you at this year’s conference.

User Group only comes around every other year, so this is your opportunity to further your knowledge of the product and connect with our team. This event is the perfect time to let us help you continue to grow and improve your experience with our team and our products. Customers, new and old, all have experiences they can share that might benefit someone else, so we hope to see you ALL there!

GRAND SIERRA RESORT AND CASINO
2500 East Second Street
Reno, NV 89595
(800) 648-5080
www.GrandSierraResort.com
Room Information
Rate: $89 per night
Booking Code: PTRUE8
Passkey Link to book your room

The deadline to reserve your room at the discounted rate is September 22nd. Additional information, including a schedule will be sent out in the coming months. In the next month look for an additional communication that will ask you about what you would like us to consider covering at this year’s conference. Help us make this the best conference ever, by sharing your ideas with us. For more information about the 2018 User Group, please contact Carrie Davis at cdavis@truepointsolutions.com. I’m here to help!

 

Sixth Annual Irrigation Leader Operations and Management Workshop, Jan 31 – Feb 1, 2018, Phoenix, AZ

Please come out to meet and talk to key TruePoint team members at the Irrigation Leader’s Operations and Management Workshop on January 31 through February 1 in Phoenix, AZ. Conference to be held at the Crowne Plaza Phoenix Airport Hotel, Phoenix, AZ 

The purpose of the workshop is to provide an opportunity for general managers and directors of irrigation districts and water agencies to discuss ideas and exchange information on a variety of district operations and management-related issues, to build out-of-state working relationships, and to learn from their peers. The issues and topics have been selected by general managers and board directors and pertain directly to the management and improvement of irrigation districts and water agencies.

For workshop information  http://www.waterstrategies.com/6th-annual-o-m-workshop.html

 

Mid-Pacific Region Water Users' Conference, Jan 17–19, 2018 Reno, NV

Please come out to meet and talk to us at the Mid-Pacific Region Water Users' Conference and Exhibition on January 17 through January 19, 2018 in Reno, NV. Conference to be held at the El Dorado Hotel and Casino.  

The Mid-Pacific Region Water Users’ Conference is an annual conference attended by Managers, Directors, O&M Personnel, Consultants, and Government Agency Representatives from districts served by the U.S. Bureau of Reclamation facilities in California, Nevada, and Oregon.

For conference information  http://www.waterusersconference.com/index.html 

 

Four States Irrigation Council 65th Annual Meeting, Jan 13 – Jan 15, 2018, Ft. Collins, CO

Please come out to meet and talk with TruePoint team members at the Four States Irrigation Council Annual Meeting  on January 10 through January 15 in Ft Collins, CO. Conference to be held at the Hilton, Fort Collins, CO.  

The Four States Irrigation Council serves as a forum for irrigators to exchange ideas and information, to discuss specific irrigation-related problems, and to learn if solutions to those problems have been explored by other members. The member states are Colorado, Kansas, Nebraska and Wyoming.

For conference information    www.4-states-irrigation.org

 

TruePoint at the CRWUA (Las Vegas, NV) 2017 Annual Conference, Dec 13 – Dec 15, 2017

Meet and talk with key TruePoint team members at CRWUA (Colorado River Water Users Association) Conference and Exhibition on December 13 through December 15. Conference to be held at Caesars Palace in Las Vegas, NV. 

This year's conference will feature a multitude of informative speakers, panel discussions, and other meetings of interest to Colorado River water users. The conference is a significant meeting for key decision makers from the Colorado River Basin states.

Approximately 1,000 water leaders, policy makers, and consultants attend the conference each year, so this is an event you will not want to miss.


For conference information:   http://www.cvent.com/events/2017-crwua-annual-conference/event-summary-142ca730ef4b4427abde28b2d9aea202.aspx

 

Washington State Water Resources Assoc. Conference, Dec 06 – Dec 08, 2017, Spokane, WA

Please come out to meet and talk to key TruePoint team members at WSWRA’s (Washington State Water Resource Association) Conference on December 06 through December 08 in Spokane, WA. Conference to be held at the Downtown Historic Davenport Hotel.  


The conference program will focus on issues of politics, science and law that impact irrigation district water resources. Unlike water resources, there is no shortage of issues that impact irrigation district operations either on a daily basis or with the threat of significant impacts in the future. We will cover national politics, regional politics, Columbia River treaty, getting salmon beyond grand Coulee dam, "the culverts case", "the Hirst case", water quality issues and some truly great speakers.


For conference information:  http://www.wswra.org/annual-conference.html 

 

TruePoint to Attend the ACWA Fall Conference, Nov 28 – Dec 1, Anaheim, CA

Please come out to meet and talk to key TruePoint team members at ACWA’s (Association of California Water Agencies) Fall Conference and Exhibition on November 28 through December 1 in Anaheim, CA. The TruePoint team will be at booth #411. A map of the Exhibit Hall is available for you to reference HERE.

ACWA conferences are the premier destination for water industry professionals to learn and connect. Program offerings include Statewide Issue Forums, Town Hall discussions, Region Programs and sessions covering a wide range of topics including groundwater management, water rates issues, crisis communications, affordable drinking water issues, municipal finance, and more.

https://www.acwa.com/events/2017-acwa-fall-conference-exhibition/

 

Uncompahgre Water Users Association, CO selects TruePoint Solutions

The Uncompahgre Project, operated by the Uncompahgre Valley Water Users Association (UVWUA), is located on the western slope of the Rocky Mountains in west-central Colorado. Project lands surround the town of Montrose and extend 34 miles along both sides of the Uncompahgre River to Delta, Colorado. Project features include Taylor Park Dam and Reservoir, Gunnison Tunnel, 7 diversion dams, 128 miles of main canals, 438 miles of laterals, 216 miles of drains and 100 miles of pipelines. The systems divert water from the Uncompahgre and Gunnison Rivers to serve over 82,000 acres of project land. In the past few years UVWUA has partnered with Delta Montrose Electric Association to install hydroelectric facilities along the South Canal to produce electric power.


As a progressive and innovative organization, UVWUA found itself in need to upgrade its water accounting and billing programs. The software they had been using for several years could not meet their business needs. UVWUA recently contracted with software and services company, TruePoint Solutions to meet the water accounting and billing needs, improve water deliveries, data entry, operation efficiencies, customer service, and electronic transfer of information from the field to the office.


UVWUA will implement TruePoint’s TrueBill, TrueAIM and field solution, TrueCanal.

TruePoint will implement TrueBill which will handle all aspects of Utility Billing, Customer Account Management, Accounts Receivable, Collections Management, Central Cash Management, and ad-hoc report generation.

TrueAIM will enable UVWUA field based staff to more effectively take water orders, monitor consumption and effectively exchange data from the field back to the office for timely, more accurate billing of their agricultural irrigation customers.

 

The Palmdale Water District, CA. to implement TruePoint Solutions’ “TrueBill” Utility Billing System

 After a thorough RFP process that included on-site system demonstrations and existing client interviews, TruePoint Solutions has been selected to implement TrueBill, our browser-based Utility Billing system at the District.  

TruePoint will directly provide all the services relating to this implementation including installation, configuration, training, testing and data conversion. 

Per the RFP, Palmdale Water District invited proposals from qualified firms with outstanding qualifications, experience and knowledge to provide a fully integrated, preferably Windows-based, web-enabled applications information system for a Customer Information System (CIS).   PWD was open to any software architecture suggested by the System Provider, but preferred a multi-tiered, web-based solution. 

“It is the goal of the PWD to acquire a commercial-off-the-shelf product(s) that will be configured to provide the full range of CIS functionality, using proven state-of-the-art technology that will provide the ability to plan, control and account for the PWD’s business activities and resources. The system will be the foundational piece for the District”.

PWD Objectives

The selection and implementation of a new CIS will provide PWD with the opportunity to enhance all their current business processes and improve the efficiency of these processes.  The opportunity to improve the current business processes and integration of functions is the primary reason for implementing a new CIS.  The CIS system will be the foundational system for the Districts overall plan. The opportunities for improving PWD business process efficiencies can be grouped into the four major classifications:  New and improved business functions, productivity improvements, integration improvements and new business opportunities, all of which were either met or exceeded with the TruePoint TrueBill solution.

Not Just Water Billing, Water Management

CIMIS Integration

TrueBill contains tools that connect with the entire CIMIS weather station network to acquire data, manage exceptions, and provide reporting.  These tools have had many years of maturity and interface with any of the nearly 250 managed stations in the CIMIS network. Using these tools, data is automatically acquired in the background on a daily basis.  This information is then used by TrueBill modules to perform advanced analysis, water budgeting, and water use predictions.

TrueBill maintains full weather history for the monitored stations.  The advantage here is that this data can be used for reporting and analysis.  Below is an example of a chart that was developed to show the correlation between rain events, Evapotranspiration and consumption on a particular site.

Water Budgets

TruePoint has been calculating customer water budgets using site specific models since 2005.  These models are used in predictive, projected, and expected use scenarios in both an agricultural as well as residential water use setting.  

About the District

PWD was formed in 1918 as a public Irrigation District under Division 11 of the California Water Code. PWD’s five-member governing body, the Board of Directors, is directly elected by the voters for a fixed term of four years and is responsible for setting policy and decision-making. The District’s responsible fiscal management and planning, provide the financial means to ensure reliable water system operations. The District has 100 employees and manages an operating budget of $22,600,000 per year. The District provides water services to over 116,000 residents in Palmdale, CA.

Formed in 1918, The District’s service area population is expected to more than double over the next 25 years which will cause water demands to more than double.  The District’s boundaries now encompass approximately 187 square miles of land in northeastern Los Angeles County, consisting of more than 30 non-contiguous areas scattered throughout the Antelope Valley with the District’s primary service area within the City of Palmdale’s planning area. The distribution system has over 403 miles of pipeline ranging in size 4″ to 48″ in diameter, 24 active water wells, 14 booster pumping stations, and 20 water tanks with a total storage capacity of 50 million gallons of water.

Because of increasing power costs to operate these facilities, along with the possibility of power outages, the District developed alternatives for providing our own electrical generation using wind and sun resources. A wind turbine generator was installed at Palmdale Lake to provide a large majority of the power needed to operate the water treatment plant, and a solar array system was installed at the District’s shop facilities to offset power costs. The District also works closely with electricity and natural gas providers to ensure energy efficiency and the best possible rates.

 

Cityworks and TruePoint Utility Billing Integrate to Streamline Processes at Laurens County Water

By Glenn Mathes, Business Development Manager, TruePoint Solutions

Early in 2015, the Laurens County Water and Sewer Commission, a long-time Cityworks customer, selected TruePoint Solutions' TrueBill product as its new CIS/Utility Billing solution to manage their water and sewer customer billing needs. A major part of that decision was TruePoint’s long-standing relationship as a Cityworks partner, as well as their unique ability to natively integrate with Cityworks without the need for custom third-party middleware.

The result has been an overwhelming success in terms of cost reduction, increased efficiency, and improved customer satisfaction. Angie Nelson, Director of Administration and Customer Service

A More Efficient Operation
The integration of Cityworks and TrueBill significantly improved efficiency in customer move in/move out, overall billing time, meter reading, and shutoffs. The customer move in/move out process has gone from 20–25 minutes down to 4–5 minutes. This represents a 400% increase in performance, or an overall time savings of 80%. Now, the system automatically creates a work order in Cityworks, logs notes, disconnects service, creates a new account, and connects the new account. The overall billing time (which includes taking meter readings, checking bills, entering final bills, and sending them to the printer) is down from 8–10 hours to 1.5–2 hours.

The improvements to the meter-reading process include automatic creation of work orders in Cityworks for meters that did not read, which saved an hour of work time compared to the old system. Additionally, completing work orders in Cityworks and the subsequent entry into TrueBill saves two hours of processing time. The detailed customer usage comparison reports and trend analysis tools lowered costs and improved customer service and satisfaction across the board. CIS customer information is also now available to system users directly from their Esri map, which is invaluable. Flexible Deployment Options

Another attractive element to the combination of TrueBill and Cityworks was the flexible deployment options available. Both applications are available as a local implementation or in the cloud. In this case, Cityworks is installed locally at the District, while the TruePoint Solutions TrueBill CIS/Utility Billing application is hosted on an Amazon cloud server.

Complementary Technology
Cityworks and TrueBill are complementary applications. Because TrueBill is a native browser-based application, the architecture lends itself to taking full advantage of web services technology. Through the use of web services and APIs, links to TrueBill can be embedded within the Cityworks application (and vice versa) to launch CIS system processes from within Cityworks without the need to log in to the CIS system separately. Security is controlled and managed via Microsoft Active Directory. This means no third-party custom middleware, no staging tables, no synchronization, and no compromises in supportability or performance.

There has been much discussion recently on the use of APIs in reshaping government technology (see “ReshAPIng Cities—Using APIs to Build Smarter Cities” on the Cityworks website http://www.cityworks.com/2015/11/reshaping-cities/).

This approach also supports the growing trend toward “best in class” applications as well as Gartner’s “postmodern ERP” approach. As opposed to the older, monolithic, single-vendor ERP approach of the past, where accepting substandard modular applications as part of the whole was common, smart agencies are recognizing that they can select the best application available for the job, but also have functional, supportable, and reliable integrations without the functional compromise that a single-vendor ERP solution represents.

Bottom Line
In terms of gains in efficiency and improved customer service, since going live in November 2015, “we’ve just begun to scratch the surface!” Nelson said.

See the full article here.

 

The Ho-Chunk Indian Nation, WI selects TruePoint Solutions' “TrueBill” Utility Billing System

After a formal RFP process and detailed system demonstrations, the Ho-Chunk Nation has selected TruePoint Solutions to implement their TrueBill Utility Billing solution. In addition to providing complete Utility Billing automation as a Best-of-Class strategy of an ERP solution, TruePoint will also provide seamless integration to the Infor (Lawson) financial suite of applications.

TrueBill will handle all aspects of Utility Billing, Customer Account Management, Service Orders, Accounts Receivable, Collections Management, Central Cash Management, Web Payments and ad-hoc report generation.

Ho Chunk: People of the Sacred Language
The Ho Chunk People have remained and continue to remain one of the strongest indigenous Nations in the United States. This is because the Elders of the Nation are honored and their teachings have upheld throughout history.

Ho Chunk Elders say that history begins with the creation of all things on earth. They say that Ho Chunk means "People of the Big Voice," or "People of the Sacred Language." Ho Chunks have always occupied lands in Wisconsin, Iowa, Illinois, Nebraska, South Dakota and Minnesota. They have hunted, fished, and gathered plants to provide their food source. The land was sacred because through it the Creator provided all their needs: Food, Clothing, Lodging and the means for their culture to thrive in its existence.

The Ho Chunk people respected the land and took care to harvest from the land only what they needed and never with greed. They were a benevolent people. The people numbered in the thousands. The Clan Chiefs watched over their people and performed their clan duties with reverence and diligence, teaching their offspring to do the same.
Every member of the Nation has his or her place within the clan system and within the Nation. There was never any identity crisis in the old days, because children were reared in a very strict society with rigid guidelines and duties to perform on a daily basis. The People were rich with culture and pride to perform their duties well.

As Caretakers of the land, they moved as the food source did, and during seasons providing the plant life abundant to this region. Villages moved to conserve the area's resources. Eventually some of the Chiefs took their people south along the Mississippi and migrated to warmer climates. As a result there are some southern tribes that speak dialects of the Ho Chunk Language (e.g., Otoe, Ponca, and Iowa).

 

TruePoint Solutions Awarded California Multiple Award Schedule Contract

TruePoint Solutions is pleased to announce our company’s award of a California Multiple Award Schedule contract (CMAS). A CMAS contract offers a wide variety of commodities, foremost for TruePoint will be information technology services. This will help us to offer these services to various Agencies at prices determined by the State of California to be fair, reasonable and competitive.

A multiple award contract is an award to two or more contractors for the same products and/or services at the same or similar prices. CMAS contracts are not established through a competitive bid process conducted by the State of California. The upshot of this is the simplification of the procurement of services offered by the TruePoint team at prices which have been previously accepted and which are cost-effective.

The CMAS Program does not “use” the GSA Authorized Federal Supply Service Schedule. Instead, it establishes a totally independent California contract for the same products and services at equal or lower prices. Now that our CMAS contract has been awarded, TruePoint can market and distribute that contract as a viable purchasing vehicle.

 

The Sacramento Suburban Water District goes live on TruePoint Solutions

The Sacramento Suburban Water District goes live on TruePoint Solutions’ TrueBill Utility Billing and TrueCIP Customer Portal applications.  

The District’s’s vision of integrated Utility Billing, Asset Management, GIS and Financial applications is a reality.

“After the many hours of preparation, conversion, and training, we here at Sacramento Suburban Water District (SSWD) are very excited to be up and running on our new Customer Information System, TrueBill.   The staff from TruePoint was very knowledgeable and professional and helped to make the transition as smooth as possible said Annette O’Leary, District Administrative Services Manager.

Being that it is a web based application, this allows for the seamless integration with our other enterprise systems.  The staff at SSWD, from the field to the office, find the functionality and ease of use make it easier to streamline their daily functions.  Regular processes are easy and quickly completed and the tracking and logging of changes are extremely beneficial. “

Customer service representatives can get a complete view of both customer billing, service order, work order and GIS-based information from a single system. Because of this tight integration between systems, the potential for data entry errors has been all but eliminated.

This increased availability to customer information as well as decreased processing times have enabled the District’s Customer Service staff to respond more quickly to customer inquiries and provide a much higher level of service to their customers. 

On time, On-budget Implementation

TruePoint delivered its fully implemented solution to the District on time and on budget, with services including system design, project planning and scope, systems integration, data conversion, training, configuration, system testing and overall project management.

“We look forward to working with TruePoint to further enhance the productivity of the SSWD staff as we integrate additional systems with TrueBill” said O’Leary

Products Implemented:

TrueBill (Utility Billing) manages all aspects of Utility Billing, Customer Account Management, Service Orders, Accounts Receivable, Collections Management, Central Cash Management, and ad-hoc report generation 

TrueCIP (Customer Information Portal) is an online application that gives the District’s customers immediate access to current account status, detailed consumption information and the ability to make payments. 

TrueCPM (Conservation Program Management) will be implemented as a Phase II application.

Integrations:

Cityworks Asset Management System

Microsoft Dynamics Financials

About TruePoint Solutions

TruePoint Solutions is a software and services company, solely focused on Information Technology Solutions for local government agencies, water companies and special districts.  Many of the solutions that TruePoint staff has been involved with over the years are still successfully running in some of the largest cities and counties in the U.S. and abroad.  Experience implementing solutions for water agencies in South Africa, England, Australia, New Zealand, Canada, and the US has given the TruePoint team an incredible perspective on the industry.  TruePoint applications are browser-based and utilize the Microsoft .Net framework. TruePoint is a Microsoft partner and a member of the Microsoft Developer Network and an ESRI partner.

 

City of Horseshoe Bay, Texas selects TruePoint Solutions “TrueBill” Utility Billing System

TruePoint will implement TrueBill which will handle all aspects of Utility Billing, Customer Account Management, Service Orders, Accounts Receivable, Collections Management, Central Cash Management, Customer Web Portal and ad-hoc report generation. TruePoint will also provide seamless integration with the existing General Ledger, hand held readers and the City’s existing implementation of Cityworks Asset Management system to provide extended field inventory and work order functionality.

The City of Horseshoe Bay was incorporated in 2005 and is located in the heart of the Texas Hill Country.  Fine dining, great golf courses, access to Lake LBJ, a beautiful new Marriott Resort Hotel and other fabulous resort amenities make Horseshoe Bay an ideal place to live or vacation.  

The City Utilities Department is responsible for billing and maintaining water, sewer and refuse services.  They are a forward thinking agency that recognizes the value in browser-based Utility Systems and the power of integrated Operations-side applications. 

TruePoint’s browser-based architecture, ease of use, and the TruePoint team’s extensive resume of delivering high quality Utility Systems on-time and on-budget all played a significant role in the selection of TruePoint.

For more information on the City of Horseshoe Bay, please visit www.horseshoe-bay-tx.gov

About TruePoint Solutions

TruePoint Solutions is a California software and services company, solely focused on Information Technology Solutions for local government agencies, water companies and special districts.  The TruePoint team has a phenomenal resume of work experience with local government designing, building, implementing, and supporting complex government applications.  Our team members have delivered software applications for water agencies in South Africa, England, Australia, New Zealand, Canada, and the US. This experience has given the TruePoint team an incredible perspective on the industry.  TruePoint applications are browser-based and utilize the Microsoft .Net framework. TruePoint is a Microsoft partner and a member of the Microsoft Developer Network.

 

Kennewick Irrigation District, Washington selects TruePoint Solutions

Kennewick Irrigation District, Washington selects TruePoint Solutions TrueBill and TrueAIM and TrueCIP applications to manage over 22,000 Residential and Agricultural billing customers.

The KID was organized 94 years ago under Washington State law. It took 40 years to get from "organized" to "funded" and "built." For the last 54 years the KID has provided water to agricultural and residential customers within parts of Kennewick, Richland, West Richland and Benton County.  The KID provides irrigation water to thousands of landowners for 20,201 acres.

Selecting the right system was critical

KID’s current system was outdated, inflexible and unable to meet the current and future requirements of the District. The TruePoint system will allow the District to streamline operations and increase efficiencies District-wide. TruePoint will also provide integration with the District’s Financial and GIS systems.  The district set out to find a billing system that was strong in overall Water Management, not just a traditional, rigid Utility Billing system.  After a thorough evaluation process and interviewing existing clients, TruePoint Solutions was selected as the vendor of choice.

KID will implement TruePoint Solutions’ TrueBill, TrueCIP & TrueAIM products.

TruePoint will implement TrueBill which will handle all aspects of Utility Billing, Customer Account Management, Service Orders, Accounts Receivable, Collections Management, Central Cash Management, and ad-hoc report generation. TruePoint will provide integration with the existing KID General Ledger.

TrueAIM will enable KID field based staff to more effectively take water orders, monitor consumption and effectively exchange data from the field back to the office for timely, more accurate billing of their agricultural irrigation customers.

TrueCIP (Customer Information Portal) is an online application that will give KID’s customers immediate access to current account status, place water orders, service orders, make payments (PCI Compliant) and view billing/payment history detail. 

Additional add-on modules  

TrueGIS  is a web based application which allows you to view, search and print Map or GIS information.  

About TruePoint Solutions

TruePoint Solutions is a software and services company, solely focused on Information Technology Solutions for local government agencies, water companies and special districts.  Many of the solutions that TruePoint staff has been involved with over the years are still successfully running in some of the largest cities and counties in the U.S. and abroad.  Experience implementing solutions for water agencies in South Africa, England, Australia, New Zealand, Canada, and the US has given the TruePoint team an incredible perspective on the industry.  TruePoint applications are browser-based and utilize the Microsoft .Net framework. TruePoint is a Microsoft partner and a member of the Microsoft Developer Network.