What We Provide

Services

 

Implementation Services

TruePoint Solutions offers the expertise and experience clients need to ensure successful IT implementations, to streamline business processes and to capture data and information that allows for strategic planning, budgeting and more efficient day-to-day operations.

 

Our support

 
We know that providing superior customer support is a very high priority component of our success. By building strong, dedicated partnerships with our customers, TruePoint can provide the best support in the software industry.

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Strategic Partners

 

 

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Accela Inc.

TruePoint Solutions is a certified implementation partner for Accela Inc. and all Accela products. The combination of Accela’s enterprise software solutions and TruePoint’s experience in implementing government solutions empowers local government agencies to reduce workload, increase efficiencies, and provide their citizens and staff with easier, more convenient access to government services.

Systems Integrators like TruePoint bring extensive industry and product specific experience to the Accela implementation process, providing a valuable and rewarding experience to our clients. TruePoint has been a strategic partner working with Accela since early 2005. Nearly 100 successful Accela related services engagements have made TruePoint Solutions the ‘go to’ partner for implementing and servicing your agency’s suite of Accela products. 

accela.com

 

 

 

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Cityworks Integration

Empowering GIS™ for Asset Management and more!

Since 1996, Cityworks® has been streamlining the way agencies manage public infrastructure and property by combining the asset geodatabase with the business logic of agencies that care for infrastructure and property. An authoritative resource and system of record, Cityworks elevates Esri®’s ArcGIS® Location Platform specifically to manage workflow, schedule resources and prioritize activities—saving time and improving operational efficiencies. Time-tested and proven technology, Cityworks is empowering GIS® at more than 500 organizations around the world.

cityworks.com

 

 

 

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Element Payment Services

Leading the way in PCI DSS compliant payment processing.

Element Payment Services is the industry leader in Payment Card Industry Data Security Standard (PCI DSS) compliant payment processing solutions to offer customers fully integrated, secure and cost-effective payment processing available through TruePoint Solutions’ TrueBill Utility Billing Application. Capture every sale with easy-to-use, reliable payment processing solutions that simplify card payment acceptance and reduce the risk associated with handling cardholder data. The state-of-the-art Element Express Processing Platform supports your credit processing needs allowing you to easily comply with PCI DSS requirements.

elementps.com

 

 

 

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Selectron

Selectron Interactive Voice Response (IVR) and web solutions offload routine customer calls that demand staff time and tie up phone lines. Your customers can call or go online at their convenience to check their utility accounts or make payments. Using automated outbound messaging, you can proactively communicate with them about billing, service delivery, or appointment issues. Selectron’s mobile suite gives you the tools to better manage your field workers and empowers them with robust applications for more effectively maintaining your assets.

selectrontechnologies.com

 

 

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Avolve

Avolve Software offers ProjectDox, a web-based electronic plan review and collaboration workflow solution, Online Application Submission (OAS) for citizens and PlansAnywhere, a mobile solution that enables geo-located access of as-built plans and other documents to field inspectors and first responders. Avolve's suite of complementary products is designed to bring efficiency and ease to the process life cycle of submitting, reviewing, approving, storing and accessing building plans and data for small and local government. These ePlan Life Cycle solutions deliver process efficiency, better collaboration, improved citizen services, and accessible built-environment records.

 

 

 

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Infor Public Sector

TruePoint Solutions’ direct software experience with the Infor Public Sector product is unsurpassed, hands down. No other company in the world can claim as much. Infor Public Sector provides agencies the power to cut costs, get the information they need, when they need it, in order to comply with a constantly growing list of regulations and requirements to better manage infrastructure.

Discover how to see clearly into all areas of your agency and improve service to your citizens with Infor’s Public Sector software.

 

 

 

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DigEplan

Integrated electronic plan review. DigEplan enables a digital case driven review of documents in various formats by multiple departments – increasing efficiency and turnaround times for plan reviews. DigEplan integrates directly with the Accela documents tab and workflows, improves service performance during the application approval process, makes it easy to do business with citizens and contractors while eliminating the need for paper plans and storage costs.

DigEplan requires no database installation, no desktop files to be installed, supports native CAD files, allows simultaneous review and mark-ups and the creation of custom built intelligent stamps

digeplan.com

 

 

 

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Gray Quarter

The skills you need. The service you expect. The experience you trust.

Each consultant at Gray Quarter is has 14+ years of experience in implementing Public Sector Applications, with a focus on the technical aspects of enterprise projects, solution architecture, integrations, data conversions, and custom development. TruePoint teams with Gray Quarter to provide creative, robust, and supportable solutions. Gray Quarter offers a robust and secure integration platform to help fulfill your cloud-first initiatives and integrations.

grayquarter.com

 

 

 

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Esri Silver Partner

Esri is a software development and services company providing Geographic Information System (GIS) software and geodatabase management applications. Esri’s shared geographic approach is greater than any one particular view of Earth. Equipped with the best information and analysis, it’s a way to know more, to dive deeper and to explore the challenges facing our built and natural environments. Esri partners are social, economic, business, and environmental leaders throughout the world. These are decision makers who share Esri’s conviction for more responsible and sustainable solutions to problems at local and global scales.  The Esri Partner Network (EPN) emblem identifies partners as part of a global community, managed jointly by Esri and Esri distributors. The EPN emblem represents the success of two companies working together.

esri.com

 

 

 

 

Additional TruePoint Services

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Application Development

All organizations have unique and specific needs that might not be available in off-the-shelf software products. Our experience allows us to create the solution that specifically meets the needs of your organization.

 

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Project Management

TruePoint’s project managers have managed successful software implementation projects for State and Local government organizations throughout North America. In addition to following standard project management methodologies our project managers also have many years of software development and implementation experience that will make the difference in your project.

 

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Business Process Review

This service focuses on the redesign of strategic, value-added business processes as well as operational workflows and the systems, policies, and organizational structures that support them within an organization.

 

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Requirements/needs Analysis

This service provides an initial evaluation of a potential client’s strategic, business and technical requirements in preparation for an IT solution. It identifies key business practices and operations workflows, as well as functional and technical requirements and potential process improvements. Included is identification of a project concept/scope, business needs and/or requirements, feasibility and associated business and technical risks as well as recommendations for project structures, resources, timelines and initial project plans.