FOR IMMEDIATE RELEASE
The District’s vision of integrated Utility Billing, Asset Management, GIS and Financial applications is a reality.
“After the many hours of preparation, conversion, and training, we here at Sacramento Suburban Water District (SSWD) are very excited to be up and running on our new Customer Information System, TrueBill. The staff from TruePoint was very knowledgeable and professional and helped to make the transition as smooth as possible said Annette O’Leary, District Administrative Services Manager.
Being that it is a web-based application, this allows for the seamless integration with our other enterprise systems. The staff at SSWD, from the field to the office, find the functionality and ease-of-use make it easier to streamline their daily functions. Regular processes are easy and quickly completed and the tracking and logging of changes are extremely beneficial.
Customer service representatives can get a complete view of both customer billing, service order, work order and GIS-based information from a single system. Because of this tight integration between systems, the potential for data entry errors has been all but eliminated.
This increased availability to customer information as well as decreased processing times have enabled the District’s Customer Service staff to respond more quickly to customer inquiries and provide a much higher level of service to their customers.
On time, On-budget Implementation
TruePoint delivered its fully implemented solution to the District on time and on budget, with services including system design, project planning and scope, systems integration, data conversion, training, configuration, system testing and overall project management.
“We look forward to working with TruePoint to further enhance the productivity of the SSWD staff as we integrate additional systems with TrueBill” said O’Leary.
About TruePoint Solutions
TruePoint Solutions is a software and services company, solely focused on Information Technology Solutions for local government agencies, water companies and special districts. Many of the solutions that TruePoint staff has been involved with over the years are still successfully running in some of the largest cities and counties in the U.S. and abroad. Experience implementing solutions for water agencies in South Africa, England, Australia, New Zealand, Canada, and the US has given the TruePoint team an incredible perspective on the industry. TruePoint applications are browser-based and utilize the Microsoft .Net framework. TruePoint is a Microsoft partner and a member of the Microsoft Developer Network and an ESRI partner. Learn more at truepointsolutions.com