FOR IMMEDIATE RELEASE
LOOMIS, Calif.—June 1, 2023: TruePoint Solutions, developer and provider of leading utility and agricultural billing, agriculture irrigation management software, and professional services for public agencies, has announced that it has released an important update to its TrueCIP customer portal, improving the interface and customer experience.
The updated portal is available now to all TrueCIP customers and is already in use by a number of agencies. Current customers have the option to deploy the updated portal at their discretion, when it is most convenient to them, and requires no preparation as updates are a seamless process.
Improvements include a new responsive design so access from devices like smartphones and tablets, offers the same robust experience as laptop or desktop displays. Its user interface has also been improved for greater efficiency and ease of access to the information customers seek the most.
“These updates create a more streamlined and visually appealing experience for utility customers that utilize the portal,” states Brad Freeman, Vice President of Product Strategy and Services at TruePoint Solutions. “Since TrueBill and TrueCIP were first released, we’ve continued to leverage cutting-edge technology to equip agencies with the tools they need to operate at peak efficiency while providing top level service to their customers. We take a proactive approach to our software development by staying abreast of trends in technology and changing requirements in the industry. This strategy allows us to identify and develop the enhancements that will be most beneficial to the agencies that use our solutions.”
The latest release of TrueCIP provides the customer with more information on the home page so that up to 90% of the most common details and functions are available from the initial screen after login – all with easier navigation and less scrolling than previous versions. From their home screen, customers can review billing and payment status, current and historical usage, submit service requests, and set up recurring and/or online payments.
Since it was first released, the portal has been adopted by numerous agencies and lauded for empowering their customers with 24/7 self-service. It has proven to reduce agencies’ call volume and to improve customer satisfaction.
About TruePoint Solutions
TruePoint Solutions is a California-based software and services company, focused exclusively on information technology solutions for local government agencies, water companies, and special districts. The TruePoint Solutions team has a phenomenal resume of work experience with local government designing, building, implementing, and supporting complex government applications. This depth of experience has given the TruePoint team keen insight into the needs of the industry. TruePoint Solutions applications are fully browser-based and utilize the Microsoft .NET framework. TruePoint is a Microsoft partner and a member of the Microsoft Developer Network. Learn more at www.truepointsolutions.com.