FOR IMMEDIATE RELEASE
TruePoint Solutions Implements Leading Permitting and Customer Portal Solutions
LOOMIS, Calif.—Jan. 19, 2023: TruePoint Solutions, provider of industry-leading professional services for local governments, today announced the successful implementation of the Infor Public Sector (IPS) permitting solution and Infor’s Rhythm for Civics customer portal hosted in Infor’s multi-tenant cloud environment at the City of Beaverton, Oregon. The go-live represents completion of the first of a two-phase initiative to modernize city operations and improve its community’s experience. The new solutions have been implemented for the city’s Buildings Department and are in place to create efficiencies for staff and the community alike.
"Delivering a modern online mobile system for our customers and community was a must have for Beaverton," states Leigh Crabtree, Interim Information Services Manager at the City of Beaverton. "Utilizing a third party implementor was also a must have. TruePoint Solutions has been able to work with us through the ebbs and flows of our capacity to help us get through phase one of our go-live and keep us moving onward to phase two."
The IPS permitting solution optimizes the city's community development and regulation functions by automating the process and will reduce the time needed for permit issuance. The Rhythm for Civics portal provides anytime access for customers and the community to submit applications, track project status, and submit payments online. The availability of information will drastically reduce the volume of calls and emails from customers seeking information relating to projects. The integration introduces transparency across departments, eliminating internal data siloes and creating a cohesive process.
Further enhancing efficiency, IPS automates the management and calculation of fees and allows customers to trigger bill generation. Staff time needed to address these tasks is reduced by the automation, as the process was previously performed manually, and was vulnerable to human error.
“We are excited to partner with the City of Beaverton, TruePoint Solutions, and BerryDunn on this important digital transformation,” said Matt Breslin, senior vice president and general manager, Infor. “Infor solutions built specifically for the public sector are able to modernize how government agencies operate by improving visibility across departments so leaders can create better strategies and feel more confident in business decisions.”
Located within Washington County, the city takes part in a shared technology partnership with the county. The shared accessibility introduces benefits, but also limitations based on available bandwidth. In addition to its commitment to provide the best possible service to its community, it is also diligent to be a responsible technology partner to the county. IPS was recognized to be the ideal solution for its ability to automate and enhance processes, as well as its favorable level of bandwidth use.
Both phases of the project are being performed by TruePoint Solutions, well known for its expertise with providing services to the Public Sector. The company was selected as the service provider for its exceptional insight into the needs of public agencies, its robust track record of success, and its top-rated customer satisfaction. TruePoint’s background equipped its team to understand the city’s requirements and objectives, and it leveraged its extensive relevant experience to expertly perform the implementation efficiently and effectively.
Recognizing the need for dedicated city staff to work with TruePoint for the implementation, the city hired and dedicated IT staff and backfilled key SME positions. The city also contracted with BerryDunn to act as its project manager; the company was highly instrumental in keeping the project on track and on time in terms of city responsibilities throughout the implementation.
"This has been one of the most successful implementations I’ve ever seen,” states Brad Ring, from BerryDunn. “The project progressed smoothly, and without so many issues that would arise if the involved organizations were less prepared or less experienced. The commitment, preparation, and insight brought to the table for this project, along with the selection of the best solutions for the city’s purpose produced the results we expected and hoped for.”
“The City of Beaverton’s goals in adopting updated technology to modernize its operations align well with its ultimate purpose of improving services for its community,” states Nathan Morgan, Business Analyst at TruePoint Solutions. “The city was receptive to our recommendations and invested their time and effort to work with us through the project. The result is a successful project that progressed optimally and improved the city’s technology using Infor Public Sector solutions that will serve it and its community well.”
About the City of Beaverton
Beaverton is a livable, connected, and sustainable community home to nearly 100,000 residents. Known for exceptional services and vibrant amenities, Beaverton community members enjoy safe and accessible public spaces. Ranked nationally as a best place to live and raise a family, Beaverton truly is a great place to call home. Learn more at www.BeavertonOregon.gov.
About TruePoint Solutions
TruePoint Solutions is a California-based software and services company, focused exclusively on information technology solutions for local government agencies, water companies, and special districts. The TruePoint Solutions team has a phenomenal resume of work experience with local government designing, building, implementing, and supporting complex government applications. This depth of experience has given the TruePoint team keen insight into the needs of the industry. TruePoint Solutions applications are fully browser-based and utilize the Microsoft .NET framework. TruePoint is a Microsoft partner and a member of the Microsoft Developer Network. Learn more at www.truepointsolutions.com.