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TruePoint Solutions Press Release



Sacramento Suburban Water District Improves Customer Payment Options

SSWD Integrates its Utility Billing Solution, TrueBill, with Payment Solution InvoiceCloud

LOOMIS, Calif.—Aug. 17, 2023: TruePoint Solutions, leading provider of CIS/billing solutions for utilities, agriculture, and professional services for public agencies today announced that the Sacramento Suburban Water District (SSWD) has adopted InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services.

The integration of InvoiceCloud with the District’s TrueBill Utility Billing solution is designed to provide SSWD’s customers with a significantly improved payment experience. The District now offers a more comprehensive selection of payment options for its 47,000 accounts that are billed monthly. Customers can set their own preferences for mode and frequency of payment communications and a wide array modern payment options are now available including GooglePay, ApplePay, PayPal, and recurring credit card payments as well as direct pay from a bank account. Since SSWD went live on the InvoiceCloud platform in May of 2023, electronic payment adoption among its customers has risen to over 50% of its total customer population.

“The transition to an integrated solution between InvoiceCloud and TrueBill Utility Billing allows us to provide better payment options to our customers with virtually no interruption to service or operations,” states Julie Nemitz, Customer Services Manager at Sacramento Suburban Water District. “The implementation was seamless, and the service and support we received from TruePoint Solutions and InvoiceCloud throughout the project and onboarding have been exceptional."

“With many industries, including utilities and local governments, facing workforce shortages, driving customer self-service and streamlining internal processes is top of mind,” said InvoiceCloud’s Vice President, Alliances and Business Development, Paul Applegate. “Our integration with TruePoint Solutions creates a seamless user experience and improved account visibility for our customers and their customers. This emphasis on self-service is designed to help teams spend more time on high-value projects while reducing cost.”

InvoiceCloud is a comprehensive payment solution that drives customer engagement and e-adoption through an easy-to-use payments portal and modern features like AutoPay, paperless billing, and customized payment notifications. The solution seamlessly integrates with TrueBill to drive self-service among billed customers, saving both TrueBill customers and staff time on tedious billing tasks.

The District has used TrueBill to manage its utility billing for nearly 10 years. During the InvoiceCloud implementation, TruePoint Solutions further enhanced efficiency by creating additional options to the TrueBill Account Inquiry screen to create a fully seamless experience for its Customer Service Representatives during interactions with customers involving InvoiceCloud.

“We’re extremely pleased to facilitate SSWD’s transformation in customer payment services,” states Don Hunsinger, Founding Member of TruePoint Solutions. “Our overarching goal for every TrueBill customer is to help them achieve optimal efficiency, effectiveness, and productivity through the use of our leading edge solutions. Our role in SSWD’s adoption of InvoiceCloud is an ideal example of the excellence that agencies can achieve in their billing and payment processes.”

About Sacramento Suburban Water District
Sacramento Suburban Water District is a ratepayer owned and operated water utility regulated by the State of California Division of Drinking Water and State Water Code laws. The District is governed by a 5 member Board of Directors; each Director is elected by the voters within the Division that they represent. The District covers 36 square miles in the greater Sacramento area, and serves 195,000 citizens. Learn more at https://www.sswd.org/.

About TruePoint Solutions
TruePoint Solutions is a California-based software and services company, focused exclusively on information technology solutions for local government agencies, water companies, and special districts. The TruePoint Solutions team holds decades of work experience with local government, designing, building, implementing, and supporting complex government applications. This depth of experience has given the TruePoint team keen insight into the needs of the industry. TruePoint Solutions products are fully browser-based and utilize the Microsoft .Net framework. TruePoint is a Microsoft partner and an Esri development partner. Learn more at www.truepointsolutions.com.

Media Contact
Juli Rose
TruePoint Solutions
(916) 259-1293