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Customer Information Portal:

TrueCIP (Customer Information Portal) is an online web application which offers an interactive customer experience.  Customers have the ability to place water orders online and view up-to-the-minute customer account status.  The TrueCIP software interactively communicates with TruePoint’s Operations and Revenue applications (TrueAIM and TrueBill), providing valuable online capabilities such as account history, including: orders, consumption, payments, outstanding invoices, and prior billings.  Customers can interact with the Agency 24/7/365, receiving answers to many of their questions online with the ultimate objective of ‘self service, anywhere, anytime’.  A number of progressive districts have already implemented TrueCIP for the benefit of their growers.

TrueCIP Features and Benefits:

 

24 hours a day, 7 days a week, 365 days a year, from anywhere that you have internet access, you can:

  • Place a water order

  • Turn on water

  • Make a change in the flow rate of a running turnout

  • Order water off or cancel a previous order

  • Know what orders have been submitted, those that  are pending, and which have been approved

  • Quickly see the status of all of your turnouts

     View account information:

  • Know your base water supply allocation

  • See any transfers in or out of your water account

  • Know the total amount of water available to you for the water year

  • Always be aware of the amount of water that you have used, by turnout, by month, and for the year-to-date

  • See your remaining available water supply for the water year

All deployed on a service oriented architecture platform utilizing the most current .NET technology. This delivers interoperability, scalability, and flexibility.   TrueCIP Overview (PDF)

To request a demonstration or information about TrueCIP please send a request to  info@truepointsolutions.com        

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