What We Provide

 

Implementation Services

TruePoint Solutions offers the expertise and experience clients need to ensure successful IT implementations, to streamline business processes and to capture data and information that allows for strategic planning, budgeting and more efficient day-to-day operations.

 

Our support

 
We know that providing superior customer support is a very high priority component of our success. By building strong, dedicated partnerships with our customers, TruePoint can provide the best support in the software industry.

Learn More About Us
 

 

Strategic Partners

 

 

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Accela Inc.

TruePoint Solutions is a certified implementation partner for Accela Inc. and all Accela products. The combination of Accela’s enterprise software solutions and TruePoint’s experience in implementing government solutions empowers local government agencies to reduce workload, increase efficiencies, and provide their citizens and staff with easier, more convenient access to government services.

Systems Integrators like TruePoint bring extensive industry and product specific experience to the Accela implementation process, providing a valuable and rewarding experience to our clients. TruePoint has been a strategic partner working with Accela since early 2005. Nearly 100 successful Accela related services engagements have made TruePoint Solutions the ‘go to’ partner for implementing and servicing your agency’s suite of Accela products. 

accela.com

 

 

 

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Cityworks Integration

Empowering GIS™ for Asset Management and more!

Since 1996, Cityworks® has been streamlining the way agencies manage public infrastructure and property by combining the asset geodatabase with the business logic of agencies that care for infrastructure and property. An authoritative resource and system of record, Cityworks elevates Esri®’s ArcGIS® Location Platform specifically to manage workflow, schedule resources and prioritize activities—saving time and improving operational efficiencies. Time-tested and proven technology, Cityworks is empowering GIS® at more than 500 organizations around the world.

cityworks.com

 

 

 

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Element Payment Services

Leading the way in PCI DSS compliant payment processing.

Element Payment Services is the industry leader in Payment Card Industry Data Security Standard (PCI DSS) compliant payment processing solutions to offer customers fully integrated, secure and cost-effective payment processing available through TruePoint Solutions’ TrueBill Utility Billing Application. Capture every sale with easy-to-use, reliable payment processing solutions that simplify card payment acceptance and reduce the risk associated with handling cardholder data. The state-of-the-art Element Express Processing Platform supports your credit processing needs allowing you to easily comply with PCI DSS requirements.

elementps.com

 

 

 

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Infor Public Sector

TruePoint Solutions’ direct software experience with the Infor Public Sector product is unsurpassed, hands down. No other company in the world can claim as much. Infor Public Sector provides agencies the power to cut costs, get the information they need, when they need it, in order to comply with a constantly growing list of regulations and requirements to better manage infrastructure.

Discover how to see clearly into all areas of your agency and improve service to your citizens with Infor’s Public Sector software.

 

 

 

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Selectron

Selectron Interactive Voice Response (IVR) and web solutions offload routine customer calls that demand staff time and tie up phone lines. Your customers can call or go online at their convenience to check their utility accounts or make payments. Using automated outbound messaging, you can proactively communicate with them about billing, service delivery, or appointment issues. Selectron’s mobile suite gives you the tools to better manage your field workers and empowers them with robust applications for more effectively maintaining your assets.

selectrontechnologies.com

 

 

 

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Bentley Systems

TruePoint Solutions has partnered with Bentley Systems to implement Bentley’s Electronic Plan Review solution. Bentley Plan Review was designed as a 24/7 solution to improve customer communication, decrease plan processing time and eliminate lost documents. Bentley Systems recognizes that governmental officials are coming under increasing pressure to find greater efficiencies in the way they operate and yet are coming under greater scrutiny in the decisions they make. This is a particularly difficult challenge when there can be no compromise of doing the job right in the interests of public safety and longevity of the infrastructure assets. The question therefore is how Governmental officials can meet these almost impossible demands with fewer resources and growing demands.  Bentley provides these solutions, along with increased customer service and on-line access to those services.

bentley.com/en-US/

 

 

 

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e-PlanSoft

Located in Southern California, e-PlanSoft was founded by principals of an award-winning Architectural-Engineering firm with decades of plan review and inspection experience in the construction design industry.

Our patented and feature-rich products promote systems integration and significantly reduce the costs associated with paper plan reviews. Our paperless process protects the the environment by reducing carbon waste and allows agencies to better manage their customers' workload. 

eplansoft.com

 

 

 

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Esri Silver Partner

Esri is a software development and services company providing Geographic Information System (GIS) software and geodatabase management applications. Esri’s shared geographic approach is greater than any one particular view of Earth. Equipped with the best information and analysis, it’s a way to know more, to dive deeper and to explore the challenges facing our built and natural environments. Esri partners are social, economic, business, and environmental leaders throughout the world. These are decision makers who share Esri’s conviction for more responsible and sustainable solutions to problems at local and global scales.  The Esri Partner Network (EPN) emblem identifies partners as part of a global community, managed jointly by Esri and Esri distributors. The EPN emblem represents the success of two companies working together.

esri.com

 

 

 

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Lucity

TruePoint Solutions is a certified implementer for Lucity. TruePoint provides a complete list of services including project management, data conversion, interface development and training. Lucity is software for public works, offering solutions and support for hundreds of agencies and thousands of users nationwide. Lucity provide clients with clarity, through the connections the software makes and the connections we develop personally. Public works agencies need intuitive solutions that are flexible to their needs, stable and powerful yet accessible and innovative.

 

 

Additional TruePoint Services

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Application Development

All organizations have unique and specific needs that might not be available in off-the-shelf software products. Our experience allows us to create the solution that specifically meets the needs of your organization.

 

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Project Management

TruePoint’s project managers have managed successful software implementation projects for State and Local government organizations throughout North America. In addition to following standard project management methodologies our project managers also have many years of software development and implementation experience that will make the difference in your project.

 

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Business Process Review

This service focuses on the redesign of strategic, value-added business processes as well as operational workflows and the systems, policies, and organizational structures that support them within an organization.

 

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Requirements/needs Analysis

This service provides an initial evaluation of a potential client’s strategic, business and technical requirements in preparation for an IT solution. It identifies key business practices and operations workflows, as well as functional and technical requirements and potential process improvements. Included is identification of a project concept/scope, business needs and/or requirements, feasibility and associated business and technical risks as well as recommendations for project structures, resources, timelines and initial project plans.